Frequently Asked Questions

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Consumer FAQ

What is ShipVehicles?
Who should use ShipVehicles?
How much does it cost?
How long does it take?
What if I don't find a vehicle shipping quote that works for me?
How does the RFQ process work?
Is ShipVehicles an auto shipping broker?
Can I ship more than one vehicle at a time?
What if my vehicle is unusual or has odd dimensions?
What if the car, truck, or motorcycle I am shipping doesn't run?
What if I need auto transport done by a specific date?
Do I need to provide insurance for my vehicle while it is being transported?
Does ShipVehicles provide a contract for services between the customer and the vehicle shipping company?

What is ShipVehicles?
ShipVehicles is a service that connects consumers, vehicle dealers, and auto shipping companies in the most efficient way possible. Consumers and dealers use our service to post a Request for Quote (RFQ) on ShipVehicles. Auto transport companies use our system to locate and provide quotes for loads that will help them fill their trucks to capacity. We have gone to great lengths to make this the ideal forum from which to serve all of our customers.
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Who should use ShipVehicles?
Anyone looking to secure vehicle shipping within the United States. Whether you just bought your dream car on eBay and it is 1500 miles away, or you just got a new job and don’t want to ride your Harley Fat Boy across country in the middle of the winter.
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How much does it cost?
RFQs are FREE. We are focused on delivering the most efficient way for consumers to locate, research, and secure vehicle shipping.
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How long does it take?
RFQs are open to quotes until the end of the next business day at 5:00 pm PST (Pacific Standard Time). So, if you submit an RFQ on Monday morning, it will be ready Tuesday at 5:00 pm PST. RFQs posted on Friday, Saturday, and Sunday will be ready Monday at 5:00 pm PST.
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What if I don't find a vehicle shipping quote that works for me?
You may simply submit a vehicle shipping Request for Quote (RFQ). You may want to adjust your preferred dates, the type of trailer you prefer, or provide more information about your vehicle if you aren’t getting many quotes.
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How does the RFQ process work?
Once you have submitted your RFQ, it is posted to our ShipVehicles system. Car transport companies are notified when new RFQs are entered into the system, or they can actively search for loads based on several parameters such as where the vehicle is, where it is going, and what type it is. Once an auto transporter has found an RFQ they wish to quote, they simply type in the amount they wish to charge and submit it back to the system. At the end of the next business day at 5:00 pm PST, the RFQ process will be complete, and you will be able to see all the quotes provided and select the best one for your needs. Once you secure your quote, the auto shipper will then contact you to make the final shipping arrangements.
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Is ShipVehicles an auto shipping broker?
No. The purpose of ShipVehicles is simply to help you find the most cost-effective and efficient means by which to ship your vehicles. We do not work in partnership with the shippers that belong to our service, and we strive to be completely objective, ensuring that you get the best deal. We collect no fee from consumers and you are free to research and choose whichever provider you prefer.
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Can I ship more than one vehicle at a time?
Yes, of course. Simply select the Multi-Vehicle RFQ form when submitting your RFQ. You will be able to add as many vehicles as you wish, as long as they are all originating from and destined for the same area.
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What if the car, truck or motorcycle I am shipping has unusual or has odd dimensions?
This is very important to auto shipping companies, especially those operating enclosed trailers. For example, most enclosed trailers cannot ship large SUVs like Ford Expeditions. Perhaps the car has been lowered significantly and might be difficult to get up a trailer ramp. Maybe you are shipping an Amphicar, or a race car etc. In any case, the RFQ form has an area where you can detail special aspects about your vehicle. Auto transporters will be able to see this when they evaluating your RFQ, so they won’t have any unwanted surprises and your vehicle won’t be delayed in shipment.
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What if the vehicle I am shipping doesn't run?
Many car shipping companies offer services for vehicles that are not running. They may add a small surcharge for this capability. There is a box on the RFQ form you will check if your vehicle is not running.
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What if I need auto transport done by a specific date?
When you fill out an RFQ, you can select specific dates that the vehicle must be picked-up and also when it must be delivered. However, ShipVehicles cannot guarantee that a auto shipper will adhere to these dates. They serve only as a guideline for the RFQ process.
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Do I need to provide insurance for my vehicle while it is being shipped?
Car transport companies are required to carry liability insurance for the vehicles they ship, up to at least the value of those vehicles. It is advisable to continue your own insurance until delivery is completed. If you have purchased the vehicle from a dealer, their insurance may cover the vehicle until it is in your possession.
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Does ShipVehicles provide a contract for services between the customer and the vehicle shipping company?
No. ShipVehicles is a service to help you find affordable and timely shipping for your vehicle, and we cannot guarantee the services of auto shipping firms in our network. Auto transporters typically send you a contract for services once you have finalized the shipping details with them.
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Vehicle Dealer FAQ

Is ShipVehicles a car shipping broker?
How is the ShipVehicles’ Vehicle Dealer service different from the regular consumer service?
How much does the service cost?
Can I get auto transport quotes for more than one vehicle at a time?
How do I pay my ShipVehicles service?
What if I am happy with the auto transport company(s) that I currently work with?
Am I limited to how many employees can use the service?
What types of auto transport companies belong to ShipVehicles?
Can I get guaranteed delivery time, for example to an auction?
Will my staff need training to use this service?

Is ShipVehicles a car shipping broker?
No. The purpose of ShipVehicles is simply to help you find the most cost-effective and efficient means by which to ship your vehicles. We do not work in partnership with the shippers that belong to our service, and we strive to be completely objective, ensuring that you get the best deal. Our monthly service fee for vehicle dealers is for access to our network and upgraded Dealer My Quotes interface.
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How is the ShipVehicles’ Vehicle Dealer service different from the regular consumer service?
By using our dealer subscription service, vehicle dealers qualify for discounts that our shipping members provide. The Dealer My RFQ interface is more sophisticated, providing options more friendly to users needing to ship multiple vehicles in addition to single vehicle loads. Dealers have a unique Web page on ShipVehicles.com, where they can keep track of current and past RFQs and other administrative options.
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How much does the service cost?
ShipVehicles is a completely FREE service for vehicle dealers seeking automobile transport solutions.
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Can I get auto transport quotes for more than one vehicle at a time?
Absolutely. The Dealer interface provides the option to group vehicles together. Auto transporters will often give you a discount for shipping more than one vehicle at a time.
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How do I pay for my ShipVehicles service?
Once you sign up with ShipVehicles, you will be billed $9.95 automatically every month via an approved credit card. You may cancel at any time and there are no long-term contracts or hidden fees.
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What if I am happy with the auto transport company(s) that I currently work with?
ShipVehicles encourages you to keep working with your favorite car shipping companies. In fact, we encourage you to have you favorite companies sign-up with ShipVehicles so you only have to go to one place for your vehicle shipping needs. Our advantage is the time and money to be saved using our system. With our Shipper Ratings, you will be able to identify new auto shippers that offer quality service at competitive pricing. Also, ShipVehicles is great for filling your needs in a crunch when your usual auto transporting partner is unavailable.
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Am I limited to how many employees can use the service?
There are no seat licenses or limitations as to how many employees use your ShipVehicles account. We provide a secure, password-protected interface to ensure only the employees you designate are able to access the system. You can add and remove them at any time using our administrative interface.
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What types of auto transport companies belong to ShipVehicles?
Auto transporters of all types belong to ShipVehicles. Major firms with open and enclosed trailers, high-end specialists, motorcycle specialists and smaller, regional carriers. All of our vehicle shipping companies must be a licensed Motor Carrier by the Department of Transportation.
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Can I get guaranteed delivery time, for example to an auction?
On the RFQ form you will be able to specify a specific date for which you need to have the vehicle(s) picked up, delivered or both. Once you have chosen a quote, it is up to the shipper to guarantee delivery time. This will depend heavily on the availability of your vehicles and the schedule they have committed to during that time.
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Will my staff need training to use this service?
ShipVehicles is a very intuitive, straightforward service. It is unlikely that a person familiar with the Internet and basic software applications will need any training. However, if you wish to have training on our system for one or more of your personnel, this can be arranged with ShipVehicles Customer Service.
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Shipper FAQ

What types of vehicle shipping service providers is ShipVehicles looking for?
What is an RFQ?
Who posts RFQs on ShipVehicles?
How many RFQs are available at any given time?
How much does the ShipVehicles service cost?
Can I get training for my staff on using the ShipVehicles web interface?
Can I change or cancel my original quote?
When will I know if my quote was accepted?
Where do the Shipper Ratings come from?
Do I always have to search for RFQs?
What if I cannot contact the person who accepted my quote?

What types of vehicle shipping service providers is ShipVehicles looking for?
ShipVehicles is looking for all types of vehicle shipping companies. Whether you use enclosed trailers, open trailers, focus on specialties such as high-end exotics or motorcycles, or provide regional coverage, we are looking to showcase your services. There is a place and demand for all auto shipping companies with ShipVehicles.
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What is an RFQ?
Request for Quote (RFQ). An RFQ is a request made by the consumers and vehicle dealers using our system, seeking quotes for having their vehicle(s) shipped using your services. They fill in a form with all of the relevant information needed for vehicle shipping companies to provide accurate quotes. RFQs are open and available to any auto transporter using our service, and we encourage dispatchers to quote often to increase your chances of winning the RFQ.
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Who posts RFQs on ShipVehicles?
Consumers looking to have their ’57 T-bird shipped from Seattle to Cincinnati, vehicle dealers wishing to have the eight cars they bought at Barrett-Jackson shipped to their showroom, basically anyone looking to have their car, truck, SUV, or motorcycle shipped within the US…except shipping brokers.
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How many RFQs are available at any given time?
ShipVehicles' customers will be posting thousands of RFQs per month.
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How much does the ShipVehicles service cost?
Don’t pay for leads you don’t need or wouldn’t even want to bother with. With ShipVehicles, you pay only for the loads that you want to respond to. No monthly subscription fee, no contracts, no billing hassles. ShipVehicles focuses on quality leads, not tire kickers and time wasters, but real customers who actually need to have their vehicles shipped. Contact us today for more information on our service.
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Can I get training for my staff on using the ShipVehicles web interface?
ShipVehicles is a very intuitive, straightforward service. It is unlikely that a person familiar with the Internet and basic software applications will need any training. However, if you wish to have training on our system for one or more of your personnel, this can be arranged with ShipVehicles Customer Service.
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Can I change or cancel my original quote?
Once you have placed your quote, you will have the option of canceling the quote. Once you have cancelled a quote, you will not be able to bid on the RFQ again. After you have placed your quote you will also have the opportunity to lower your quote one time, before the RFQ closes.
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When will I know if my quote was accepted?
You will notified immediately via e-mail and on ShipVehicles.com if the customer secures the quote online. They may also contact you directly and accept your quote that way. Quotes are active for three business days from the close of the RFQ. The customer has this time to review, and then accept or decline your quote. If the customer accepts the quote on ShipVehicles.com, you will also be notified immediately if your quote is not accepted and the customer selects another quote.
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Where do the Shipper Ratings come from?
Three weeks after the scheduled delivery of the vehicle, an e-mail will be sent to the customer you served. They will be asked to go to ShipVehicles.com and provide ratings on a scale of 1 to 5 (1 being poor, 5 being excellent) regarding the service you provided them, the timeliness of the delivery, and the vehicle care you provided.
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Do I always have to search for RFQs?
No. With our RFQ Alert settings, you can create search agents that automatically go out and find the types of loads you are most interested in. For example, if you specialize in high dollar vehicles, you can ask the system to only notify you when RFQs for vehicles valued at $50,000 or more come enter the system. These are then displayed on your RFQ Alert box on your unique My Quotes page and can also be sent to you via e-mail.
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What if I cannot contact the person who accepted my quote?
If within three business days of accepting your quote, you are unable to contact your customer; the RFQ will be considered terminated. If you offered to pick up the vehicle in less than three business days from the end of the RFQ, the RFQ terminates once that date has passed. However, you are free to honor the quote for as long as you wish.
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